Help

Most top-ups land in under a minute. Some operators are usually delivered before you close the receipt, and others can take up to five minutes at peak hours. If an order is still pending after thirty minutes we refund it automatically and tell you by email.

A delivered top-up cannot be reversed, because the credit is already on the other handset. That is why the review step shows the number, the operator and the product together. If the order has not been delivered yet, open it from your account and cancel it.

The fee covers the payment and the operator connection. It is shown on the review screen before you pay and printed on the receipt. Nothing is added afterwards, there is no card surcharge, and the exchange rate is locked when the order opens.

Yes. Download the receipt from the order page, or ask support for a VAT invoice with your company number. Businesses that send regularly should look at the agent portal instead.